Mobile Automotive Locksmith Experts in NYC, Westchester & Lower Connecticut.
Mobile Automotive Locksmith Experts in NYC, Westchester & Lower Connecticut.
These Terms and Conditions (“Terms”) govern your use of Best Rate Locksmiths’ services, including but not limited to mobile locksmith, module programming, cloning, and mail-in services (“Services”). By engaging our Services or submitting any modules/devices to us, you agree to these Terms. Please read carefully.
“Company” refers to Best Rate Locksmiths and its affiliates.
“Customer” refers to any individual or entity requesting Services.
“Modules” means electronic control units (ECUs/ECMs/PCMs) or similar devices supplied by Customer for programming, coding, cloning, diagnostics, or repair.
“Bootable” indicates a module in proper working condition such that our diagnostic and cloning procedures can access required memory or firmware via standard boot methods (e.g., bench/boot-mode access).
“Diagnostic Fee” refers to any separate charge required to assess module health, data integrity, or viability prior to full-service execution.
Service Offerings
Mobile on-site locksmith services (key cutting, programming, ignition repair, ESL programming, etc.).
Module services: diagnostics, programming, coding, cloning, recovery, or repair of Customer-supplied Modules.
Mail-in services for Modules: Customer ships Modules to Company; Company performs Services and returns Modules
Service Requests & Quotes
Customer must supply accurate information (vehicle make/model/year, module part numbers, VIN, symptoms).
Company may require payment of a Diagnostic Fee before commencing in-depth analysis of Modules. Services begin only after fee authorization.
Bootable Modules Requirement
Customer-supplied Modules must be in a bootable state, enabling Company to access necessary data/firmware.
If a Module is non-bootable or damaged beyond standard boot-mode access, additional recovery efforts may be required at extra cost or may be infeasible. Company is not responsible for unsuccessful cloning or data retrieval if the Module is not bootable, unless prior agreement covers advanced recovery.
Accurate Information & Communication
Customer must provide correct part numbers, vehicle details, VIN, and any known history of the Module.
Failure to disclose known damage, previous unauthorized modifications, or non-bootable status may result in service delays, additional fees, or inability to complete Services. Company disclaims responsibility for issues arising from incomplete or inaccurate information.
Diagnostic Fee Payment
A separate Diagnostic Fee may apply to assess module health, compatibility, or data integrity before full-service.
If Customer declines or fails to pay the required Diagnostic Fee, Company is not responsible for undetected faults, delays, or unsuccessful outcomes. Services initiated without diagnostics are at Customer’s risk.
Shipping & Handling (Mail-In Services)
Customer is responsible for secure packaging and insured shipping of Modules to Company’s address.
Risk of loss or damage in transit rests with Customer until receipt is confirmed by Company. Company will package and return Modules, but is not liable for shipping carrier errors once Modules leave Company’s custody under standard shipping terms.
Fee Structure
Services are billed per agreed quote. Diagnostic Fee is billed separately and must be cleared before diagnostics commence.
Quotes may change if Modules require extra recovery efforts beyond standard cloning (e.g., non-bootable conditions, hardware repair).
Payment Timing
Diagnostic Fee: due before diagnostic procedures.
Remaining balance: due upon completion of Service and prior to return shipment or on-site completion.
Non-payment or late payment may result in delay of Module return or additional storage fees.
Refunds & Cancellations
Diagnostic Fee is non-refundable if diagnostics have been performed.
If diagnostics reveal an unserviceable Module (e.g., irrecoverable damage), Customer may choose to abandon further service; in such cases, Diagnostic Fee covers Company’s time and resources, and Company returns Module (shipping fees apply).
Refunds for completed Services are subject to Company discretion and only if results do not match quoted scope due to Company error.
5. Warranty & Liability Disclaimer
Performance Warranty
Company warrants Services performed per agreed specifications. Cloned Modules are tested via bench validation and, when feasible, in-vehicle checks.
If cloned Module fails under normal use due to Company error, Company will reattempt cloning at no additional cloning fee. Additional fees may apply if new diagnostics are required due to Customer-supplied non-bootable or modified Modules.
Limitation of Liability
Company is not liable for indirect, incidental, or consequential damages (e.g., vehicle downtime costs, data loss, business interruption).
Company’s total liability for any claim related to Services shall not exceed the total fees paid by Customer for that Service.
If Customer fails to pay Diagnostic Fee or supplies a non-bootable Module without notifying Company, Company disclaims liability for unsuccessful outcomes.
Customer-Supplied Software/Data
Company assumes no responsibility for copyright or licensing compliance of software/calibrations provided by Customer for cloning or programming. Customer must ensure legal right to use and clone provided data.
6. Intellectual Property
All Company-developed methodologies, software tools, documentation, and processes remain Company’s intellectual property.
Customer retains ownership of original and cloned Modules and any data/calibrations they supply. Company does not claim ownership over Customer data but may retain anonymized technical logs for internal quality purposes.
7. Payment Terms
Service Fees
All fees for Services must be paid in full before Company releases completed Modules unless otherwise agreed in writing.
Diagnostic Fees are non-refundable, regardless of Service outcome.
Return Shipping
Customer is responsible for providing accurate shipping information.
Company is not liable for delays, loss, or damage during return shipping once package has been handed to carrier.
Insurance can be added upon Customer’s request and at Customer’s expense.
8. Dispute Resolution
Any disputes arising from or related to Services shall be governed by the laws of the state in which the Company operates, without regard to its conflict of law provisions.
Parties agree to attempt resolution through informal negotiations before pursuing formal legal action.
Any legal actions must be filed in the courts located within the Company’s principal operating jurisdiction.
